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Our Success Stories
The following project summaries represent a sample set of our work we have successfully completed in the past across various industries.
Project: Enterprise Document and Content Management
Client and Industry: Largest Canadian Life Insurance Company
Opportunity: Identify cost-effective strategy for upgrading document and content management technology platform
Project Activities:
► Capture AS-IS infrastructure environment
► Assess storage and computing capacities
► Identify technology dependencies
► Review AS-IS Business Continuity and Disaster Recovery Plans
► Examine information security and privacy compliance issues
Outcome and Benefits: Devised a moving forward strategy for the client based on cost reduction and avoidance strategies. The outcome was aligned with business objectives and sustainable.
Project: Web-Based Product Development
Client and Industry: Largest Canadian Print Shop for Financial Institutions
Opportunity: Commercialize a home-grown Web-base product and formalize product road-map, implementation package, and product artifacts.
Project Activities:
► Create Functional Specs, Users Guide, Training Material
► Develop Configuration Guide and other supporting material for product consultants
► Identify production constraints and dependencies in business processes
► Work closely with developers, QA, and various client engagement teams
► Prioritize features in product road-map
Outcome and Benefits: The released product exceded expectations. It was available for client implementations on time.
Project: Client Relationship Management (CRM) Consolidation
Client and Industry: Canadian Life Insurance Company
Opportunity: Consolidate a number of CRM applications and databases in response to recent mergers
Project Activities:
► Map out features, data, and business processes of all CRM applications in use
► Capture product direction from CRM vendors to set technology selection criteria
► Produce requirements and data conversion specifications
► Create end-user training resources and rollout training program
► Produce system implementation, QA, and training strategies and plans
Outcome and Benefits: Migration to the surviving CRM application produced significant cost savings, introduced new marketing synergies, and raised speed and quality of customer service
Project: Customer Access Controls
Client and Industry: Largest Canadian Chartered Bank
Opportunity: Unify controls across all service channels: Web, phone, ATM, branch, POS
Project Activities:
► Assess technology platforms for each service channel
► Harmonize service levels, account criteria and limits across all channels
► Identify technology constraints and dependencies across service channels
► Plan for data conversion and database consolidation
► Produce coding specifications, use cases, and QA plans
Outcome and Benefits: Produced significant savings, raised customer service speed and quality, and greatly improved information security and access controls
Project: eLearning for Corporate Professional Development
Client and Industry: Largest Western Canadian University
Opportunity: Implement an Web-based eLearning technology platform for the university's Corporate Professional Development Centre
Project Activities:
► Define business objectives and align with technology criteria
► Create matching business processes that would satisfy business objectives
► Align academic departments contributing to the eLearning content
► Pilot the eLearning platform for early validation of objectives and requirements
► Integrate eLearning platform with the back-office financial and HRMS applications
Outcome and Benefits: Introduced a significant new revenue stream for the university from Web-based eLearning offerings for Corporate Professional Development
Project: Formalize Business Systems Analyst Role, Skills, Tools
Client and Industry: Global Technology Provider
Opportunity: Improve Requirements Management in systems projects and overall quality of service delivery of IT/IS department
Project Activities:
► Identify bottlenecks in IT/IS department's service delivery processes
► Separate Business Systems Analysis (BSA) discipline from Project Management
► Defines responsibilities, deliverables, and performance criteria for BSAs
► Create and rollout BSA tools and templates
► Train PMs and BSAs on new tools and techniques
Outcome and Benefits: Significantly improved service delivery processes of the IT/IS department, reduced costs, and improved IT/IS department's image throughout business departments
Project: Enterprise Access Control in Service Based Architecture
Client and Industry: Fortune 100 Financial Services Company
Opportunity: Consolidate access controls across the enterprise
Project Activities:
► Assess infrastructure and technology platforms
► Identify regulatory and legal requirements for security and access controls
► Select flexible and robust technology platform to fit a Service Base Architecture
► Develop rollout strategy and systems integration plans
► Provide implementation and training support
Outcome and Benefits: Reduced overall cost of managing access and information security throughout the company
Contact us for details about any of the above case studies or other projects we have completed with similar challenges and goals as those you are facing today.
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